You know that you are in trouble when you have to document every call that you make. There offer to return is not what you think.
After the fact, You must: sleep on min 45 nights they won't talk about it until then, fill out questionnaire apply for RMA and execute contract, wait 14 days for approval, wait another 30 days for shipping arrangements to be made. Possible problems, you made the bed wrong, you put on the mattress protector too tight.
You need to put more foam on top, we will send it to you. Etc, delay, obfuscate, deny RUNAWAY!!!!!
Product or Service Mentioned: Personal Comfort Bed Bed.
Reason of review: Not to be trusted.
Monetary Loss: $1500.
Preferred solution: Full refund.