You know that you are in trouble when you have to document every call that you make. There offer to return is not what you think.
After the fact, You must: sleep on min 45 nights they won't talk about it until then, fill out questionnaire apply for RMA and execute contract, wait 14 days for approval, wait another 30 days for shipping arrangements to be made. Possible problems, you made the bed wrong, you put on the mattress protector too tight.
You need to put more foam on top, we will send it to you. Etc, delay, obfuscate, deny RUNAWAY!!!!!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss "not to be trusted" of personal comfort bed bed and associated monetary loss in the amount of $1500. Personal Comfort Bed needs to issue a full refund according to poster's claims.