2.0
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Advertised vs Delivered
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Value for money
2 comments

I bought this bed because I had a Sleep Number bed and was happy with it, but in my new home location there was no Sleep Number store nearby. The Personal Comfort was a bit less expensive and their online marketing seemed compelling.

I have had the bed for 4+ weeks and have never slept on it due to the strong rubber smell. I have set it outside for days at a time to "air out" but the smell does not seem to be weakening. This was not a problem at all with my Sleep Number bed.

I will not buy another Personal Comfort bed. I do not recommend others to buy a Personal Comfort bed, I do not believe the quality of the bed is superior to Sleep Number bed.

Product or Service Mentioned: Personal Comfort Bed Bed.

Reason of review: Bad quality.

Company wrote 1 public responses to the review from May 09.
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personalcomfort
#1539417
Personal Comfort Bed Verified Representative

Hello, Thank you for taking the time to leave feedback about your experience and the Personal Comfort bed. We sincerely apologize for the experience you have had with our product and want to ensure you that we will do everything in our power to resolve this matter for you.

It is not normal for the air chambers to have a strong rubber smell. We take extra steps to ensure the air chambers are unscented when they arrive to your home for assembly.

Unfortunately, this post was created on a third party and not within our service system so the timeliness of a resolution may be too late and this issue was already resolved. In the event that our Sleep Specialists did not resolve this issue can you please contact us at 1-888-694-4088 x2 and we'll be happy to help you.

Anonymous
#1511969

Did you ever get rid of the smell? I can't stand the smell and it's been so long that it's obviously not going away on it's own.

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