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Personal Comfort has 6 service people and each time you call get a different story. We had a Sleep Number bed for over 18 yrs. far superior to Comfort bed service poor, still waiting for pump replacement . When we received the bed NO instructions included had to call...
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#1346251
I really like the bed. But when you buy it, accessories arent covered under any return policy. We bought a 1k$ chili pad that doesnt work. And I dont mean broken, I mean they just dont work. They just functionally dont have the btus top cool a person thats a heat...
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personalcomfort
personalcomfort
Personal Comfort Bed Verified Representative

Thank you for your review, and we're sorry to hear your ChilliPad isn't cooling properly. This is a warranty issue with ChilliPad so you can contact them at 877-235-6271. The ...

3.6
I liked
  • Bed
I didn't like
  • Return policy
#1328638
mattress was never ever comfortable. took forever to get the damn thing, missing pieces, wrong size pieces (had to cut down some foam to fit). it seems that the pump is just...well... off. never seems to deflate much until it gets to around 11 or 12 ! that cant be...
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personalcomfort
personalcomfort
Personal Comfort Bed Verified Representative

This is not even close to a typical experience. Our products are warrantied for 25 years so if there is EVER an issue like the one you describing, our customer service departm...

1.3
I didn't like
  • Overall comfort of the bed
#1327684
I ordered a "split king" mattress. I received an XL twin. I was originally told that the split king was two twins and they would ship my other one. Then I received a call wanting to add another $120 to my charge card for the other mattress. I refused. The webpage shows...
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personalcomfort
personalcomfort
Personal Comfort Bed Verified Representative

We will absolutely allow this customer to return her air chamber. We'll even send her a shipping label. This customer did not buy a "mattress", the customer purchased an air c...

I didn't like
  • I only got half the mattress i paid for
#1310787
I bought this bed because I had a Sleep Number bed and was happy with it, but in my new home location there was no Sleep Number store nearby. The Personal Comfort was a bit less expensive and their online marketing seemed compelling. I have had the bed for 4+ weeks and...
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personalcomfort
personalcomfort
Personal Comfort Bed Verified Representative

Hello, Thank you for taking the time to leave feedback about your experience and the Personal Comfort bed. We sincerely apologize for the experience you have had with our prod...

Anonymous
Dianna

Did you ever get rid of the smell? I can't stand the smell and it's been so long that it's obviously not going away on it's own.

2.0
#1251985
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Not sure if this is healthy breathing this while asleep for that duration and longer if you keep the 2...
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3.6
I liked
  • Affordability and functionability
I didn't like
  • Strong rubber fumes lingers for more than 3 weeks after assembly
#1249711
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Personal Comfort Bed - The a2 top panel is too thin.

I inquired about upgrading my top panel. The qn a2 top panel is too thin. I owned my first number bed for 20 years. I am waiting for a reply to upgrade the top panel. James
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1216793
couldn’t adjust the bed except to soft it hits frame or too hard might as well sleep on floor. I wrote a review on another site on this bed only for the company to retaliate what I said was not fair or accurate. The words were twisted enough to make someone believe it....
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1.3
#1214667
Purchased the A8 about a month ago. When making the purchase I spoke directly to Personal Comfort telling them we like our bed fairly soft and definitely with a plush top. They recommended the A8, sounded good and I purchased it. Since then we have tried many different...
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PersonalComfort2018
PersonalComfort2018

We take our customer's comfort very seriously and that's why Personal Comfort is the ONLY mattress that offers a "Comfort Exchange Policy". You can upgrade your A8 to our top ...

2.1
I liked
  • Adjustability
I didn't like
  • Hard top surface and no way to improve it
#1190642
I was mislead from the beginning. I was told the pre-christmas prices were only good for a couple more days and I would need to order soon before the price went back up on that monday. Joke is on me !!!! those prices are still the same !!!! felt pressure to get a good...
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2.4
I liked
  • Pillows
I didn't like
  • Length of delivery time incomplete delivery being mislead
#1167041