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We purchased a bed from this company and were unsatisfied with it. We decided to return the bed within the allotted trial time of 120 days.

We were able to do so only because we started the return much sooner than that. We want to warn everyone that the return procedure can be lengthy. Even though we were told things would be done by the next day and that we would be informed by email, this RARELY ever happened.

We had to initiate the calls and always follow up. So please be aware that the return will be lengthy and YOU must take the initiative to move things along.

Product or Service Mentioned: Personal Comfort Bed Bed.

Reason of review: Not as described.

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Thank you for your review of your return. We're happy to announce our return process has greatly improved and now is well within the 45 day time frame that is standard for returning large items such as a mattress. We have had many returns picked up, inspected and refunded well within 30 days.

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