Not resolved
Exchange, Refund and Cancellation Policy
1 comment

When you have to document all of your conversations with someone you know you have a PROBLEM. You must: sleep on for minimum 45 nights; fill out questionnaire, have made the bed wrong, put the protective cover on wrong, sign RMA with more questions that really is a contract for them to mishandle the return process with your approval, wait 30 - 120 days to get them to consider allowing you to return, worry about them damaging your return or getting hairs on the product.

Yes hairs.

Just to get close to a return. This is not a Trustworthy group!

Product or Service Mentioned: Personal Comfort Bed Bed.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Full refund.

I didn't like: Good until i wanted to return.

Company wrote 0 public responses to the review from Mar 06, 2015.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Thank you for your comments on our return process. Though it may seem silly to ask some of the questions we do, we find it beneficial to help us and our customers understand if the mattress was assembled correctly, if the foam layers were plush enough or if the top panel gave the expected level of comfort.

Because the great majority of our business is done online and over the phone, questions help us and the customer see the complete picture. Instead of going through the buying process again after a return because one item wasn't perfect, we ask many questions to uncover potential solutions. We gladly accept returns for customers we can not get perfectly comfortable. Industry wide where sleep trials are offered, there is a minimum requirement of time to sleep on the mattress to get comfortable with its performance.

We are just the same. Unlike returning a sweater to a department store, Personal Comfort Bed mattresses are a bigger item to return, usually shipped in multiple boxes and need to be returned systematically to ensure all parts and pieces are received to ensure full credit to our customers.

You May Also Like