When you have to document all of your conversations with someone you know you have a PROBLEM. You must: sleep on for minimum 45 nights; fill out questionnaire, have made the bed wrong, put the protective cover on wrong, sign RMA with more questions that really is a contract for them to mishandle the return process with your approval, wait 30 - 120 days to get them to consider allowing you to return, worry about them damaging your return or getting hairs on the product.
Just to get close to a return. This is not a Trustworthy group!
Product or Service Mentioned: Personal Comfort Bed Bed.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Full refund.
I didn't like: Good until i wanted to return.