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So....I was on there web site thinking about ordering a bed from them. While I was thinking and waiting for a promo code a rep started chatting with me. I told him I was waiting for a promo code he said I can help you, He said I will take 50.00 dollars off your order...
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Company wrote 0 private or public responses to the review from Dec 29, 2017.
2.4
#1158442
Personal comfort is probably the worse company i have ever dealt with. Do not believe there return policy or warranty which as of today 09/26/2017 after having the bed for about 30 days, i can't get personal comfort or Reverie to take responsibility and do the right...
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Company wrote 0 public responses to the review from Sep 26, 2017.
#1106318
I have had a Sleep Number bed for approx 14 yrs and love it. I recently was looking to upgrade to another bed w/ adjustable base and add another for our child. When searching for "Sleep Number", I came across "Personal Comfort" and their website was very enticing. I...
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Company wrote 2 public responses to the review from Nov 28, 2016.
personalcomfort
personalcomfort
Personal Comfort Bed Verified Representative

Thank you for taking time to review your Personal Comfort Bed experience. Buying a mattress can take a lot of time and research to find the right model and features that suit ...

1.0
I didn't like
  • Unprofessional business communication
  • Mis-quoting by sales person
#962761
We have only had the bed for 19 days and I don't want to have to wait the 45 days to return it. It has a rubber smell, hurts my back, and gets hot during the night. It has caused me discomfort and loss of sleep, impaired my daily activity, work and attitude toward my...
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Company wrote 1 public responses to the review from Oct 19, 2016.
personalcomfort
personalcomfort
Personal Comfort Bed Verified Representative

We're so sorry to hear this mattress isn't performing to it's expectations. Without more information such as an order number, I can not review the circumstances more fully, ho...

1.5
I didn't like
  • Overall comfort of the bed
#939415
Show

Personal Comfort Bed - Customer Care Review

Very poor customer service. I returned sheets, they never credited my credit card and charged me for three when I only recieved 2. I have now incurred late fees on my credit card. I cannot talk to a representative because i am constantly getting the voicemail system. I have left messages and still no return call. I am very upset about this considering when i purchased a $6000 bed customer service was very good. Amazing how it changes when it comes to returning items.
Company wrote 0 public responses to the review from Aug 27, 2016.
2.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#908061
My son has Asperger's and the smell of the mattress has made him sick. I called and told the company manager about his problem. She said he would have to keep the mattress for 45 days to even be eligible for a refund. People with Asperger's are very sensitive to smells...
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Company wrote 0 private or public responses to the review from Aug 07, 2016.
Anonymous
Anonymous

Dear Customer,Personal Comfort Bed has been following your order closely from the first call requesting to return the mattress. It is never our intention to frustrate a custom...

1.3
I liked
  • Unprofessional
I didn't like
  • Customer service and the lies they told
#896290
I called on Sunday AM went to service recording told me there was no one there on Sunday to call back on Monday not a problem. about one hour later I got a callback I talked to a very polite lady she said she saw that I had called I never left a message but she helped...
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Company wrote 0 public responses to the review from Apr 24, 2016.
Anonymous
Anonymous

Sounds legit to me. I called them and got an automated hold message. I hung up and did not leave a message. A polite lady called me right back as well. They must go off of...

Anonymous
Anonymous

Sounds like an employee of Personal Comfort

4.8
I liked
  • Costumer service
#835653
I am copying and pasting an email from them...Did they do as they said? *** no, it was another lie...you never want to deal with them...and I am filing a complaint with the BBB in Florida. Today is April the 8th...bed was ordered in January.... Thomas and Kathy,...
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Company wrote 0 private or public responses to the review from Apr 08, 2016.
Anonymous
Anonymous

Thomas and Kathy,We understand your situation was very unusual. The first order arrived damaged by our freight company and thus was reshipped. You had requested an alternate s...

1.7
I didn't like
  • Service and lies
#826089
They fail to mention that all of the products that they sell on Amazon are used products with little or no sleep trials. This can only be found when looking at the "small print". I almost bought one until I found this out. When I talked with the personal comfort bed...
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Company wrote 1 public responses to the review from Mar 10, 2016.
Anonymous
Anonymous

gross the Personal Confort beds from Amazon are used... that is nasty...

personalcomfort
personalcomfort
Personal Comfort Bed Verified Representative

Hello and thank you for your review. Unfortunately there are some inaccuracies here that we'd be happy to clear up.First off, we have a wonderful partnership with Amazon and h...

1.0
#807200
My issue is still not resolved. The RMA form that they want you to sign & return to them is a legal document that removes any legal rights you may have had before signing the RMA form, and forces you to accept their many conditions, and gives them total control as...
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Company wrote 0 private or public responses to the review from Sep 19, 2015.
Anonymous
Anonymous

Mr. Price,According to our well documented notes on your order there were several attempts to get you comfortable in your original mattress, as well as an upgrade that was sen...

David_Price
David_Price

Don't waste your money! Not as advertised! The website says it's product compares to Sleep Number Beds. Not even close !!! And, once you buy from "personal (Dis)comfort beds",...

1.0
#702295