I have had a Sleep Number bed for approx 14 yrs and love it. I recently was looking to upgrade to another bed w/ adjustable base and add another for our child.
When searching for "Sleep Number", I came across "Personal Comfort" and their website was very enticing. I spent about an hour on the phone with one of their sales people, Kathy, on Wednesday evening asking lots of questions to know what I'd be getting. I could sense the "....pffff...." attitude on the other end as though I was wasting her time....apparently, they think that if a customer is going to spend $7,000+ for a bed, that it is frustrating and irritating for them to have to clarify their product information. I went over the final #s at least 3 times to be clear on the accuracy of what notes I was taking.
When calling back, I always got their circular voicemail, not a live person. I waited 2 days for a call back, being told how busy they were. When I confirmed the beds and bases I wanted to purchase, as discussed and quoted, several nights earlier; I received a order quote in writing that was approx. $300 more than what she had quoted me the 1st night.
I called in to clarify this, requesting a Sales Mgr., but was told there weren't any and that the prices sent to me were correct....that there was no mis-quoted prices. Then, the next day, I received a quote stating that the discounts were applied and adjustments made....only, to have this quote approximately $200 more than the quote that was $300 higher than originally quoted over the phone.
After taking 15 minutes to research the company online, I found more than enough Negative to Very Negative reviews, that I feel comfortable and confident that not "not purchasing this Personal Comfort bed" will have saved me over $7,000 and probably months and months of headaches and problems in dealing with the company. Whether it's Personal Comfort, Sleep Comfort or very low prices on Amazon; be wary, very wary.....if it sounds to good to be true; it probably isn't true.
This person wrote the review because of pricing issue at Personal Comfort Bed. Reviewer claimed that he or she wants Personal Comfort Bed to read this review and look into the issue (if any).
The most disappointing in user's experience was mis-quoting by sales person and unprofessional business communication. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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