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3 comments

mattress was never ever comfortable. took forever to get the damn thing, missing pieces, wrong size pieces (had to cut down some foam to fit).

it seems that the pump is just...well... off. never seems to deflate much until it gets to around 11 or 12 ! that cant be right.

!! when you inflate from 30 to 45, it only pumps air for a 2 or 3 seconds.... that cant be right either. its very uncomfortable.

nothing like the comfort aire it replaced. the whole purpose of this mattress IS to be adjusted. like sleeping on a board !!!! LESSON LEARNED.

i dealt with customer service at the beginning, but was sadly, very disappointed , to say the least. free sheets ( poor quality) doesnt fix a bad mattress.

bad , scripted, customer service. next tax refund, new mattress, from ANYWHERE but personal comfort.

Reason of review: Bad quality.

I didn't like: Overall comfort of the bed.

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personalcomfort
#1539491
Personal Comfort Bed Verified Representative

This is not even close to a typical experience. Our products are warrantied for 25 years so if there is EVER an issue like the one you describing, our customer service department can resolve it quickly.

Since this is an anonymous review, we cannot reach out to you. Please contact our customer service team to resolve your pump/chamber issue.

maryellynn
to personalcomfort #1544692

i have had very bad customer service from your people. if you have a contact person who can actually address this, please provide me with that info

personalcomfort
to maryellynn #1544759
Personal Comfort Bed Verified Representative

Hello, please contact our customer service manager Heather. She can be reached by calling 1-888-694-4088 x2. Thank you, Personal Comfort

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