I bought a Personal Comfort bed in January 2014. When I opened the boxes, there was a horrible rubber/plastic smell. In their FAQ section, it says to put some dryer sheets inside the mattress -- let me tell you, that does NOT work. I wanted to get RID of the smell, not just mask it.
Contacted them about the smell, and was told that I had to keep the bed for 45 days before I could return it. I have a small apartment and could not keep their shipping boxes. I had to buy large boxes to return everything, and then they charged me (-$25 each for 2 boxes) because it wasn't returned in the original boxes. They would not accept the bed frame that I purchased from them (-$189.99), and they charged me $149 for a restocking fee.
In summary, I bought a twin size bed with a metal frame for $639.98. On May 16, 2014, I received a refund of $250.99. WHAT A DEAL!!!
Bottom line: DO NOT DO ANY KIND OF BUSINESS WITH THIS COMPANY. Also, they keep changing their web site -- in particular the FAQ section. Remember, the large print gives it to you, and the small print takes it away. I sincerely hope that the government/FDA or someone will be able to close them down soon.
Product or Service Mentioned: Personal Comfort Bed Bed.
Monetary Loss: $389.