Not resolved
Customer service
Exchange, Refund and Cancellation Policy

They fail to mention that all of the products that they sell on Amazon are used products with little or no sleep trials. This can only be found when looking at the "small print".

I almost bought one until I found this out.

When I talked with the personal comfort bed website, they failed to mention anything about the product being used. If I was looking for a used product, that would be fine but when someone goes out of their way to be deceitful, something is terribly wrong!

Reason of review: Bad quality.

Company wrote 1 public responses to the review from Mar 10, 2016.
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gross the Personal Confort beds from Amazon are used... that is nasty...

Orlando, Florida, United States #1125862
Personal Comfort Bed Verified Representative

Hello and thank you for your review. Unfortunately there are some inaccuracies here that we'd be happy to clear up.

First off, we have a wonderful partnership with Amazon and have built up an amazing list of loyal customers from this partnership.

We appreciate the ability to be able to sell our quality line up of Number Beds on Amazon and we enjoy helping Amazon customers sleep better at night.

We do not sell used products on Amazon, we do in-fact sell closeout models. These are brand new products that are of an older design. We do in-fact upgrade the pump system to our most recent Gen III pump system to give even more added value.

All of our Amazon listings are very clear and detailed with respects to our policies.

Although we do make mention of not offering sleep trials on our Amazon products, we will still make special accommodations to people who really don't think this type of mattress is right for them.

We take pride in the quality of our product and high level of customer service. We do not advertise on TV and we do not have hundreds of stores so it is VERY important to us to take care of our customers. They help spread the word about owning a Personal Comfort and how wonderful their experience is with our company.

We appreciate your right to post on this website and we invite you to personally try out our product risk free today. Just give us a call 888-694-4088, we'd like to have the opportunity to win you over.

Sincerely, Personal Comfort

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